Internet access trouble(Nov.7)

## Occurrence Time
Nov 7, 2011 5:00

## Restoration Time
Nov 7, 2011 11:50

## Influenced Service
Internet access service

## Influenced Areas
All areas

## Influenced Customers
・Speed Star 160

・Platinum160M

## Detail
Due to a noise trouble, our Internet access service was unavailable or unstable during the time period above.

Internet access trouble(Sep.21)

## Occurrence Time
Sep 21, 2011 17:29

## Restoration Time
Sep 21, 2011 19:00

## Influenced Service(s)
Internet access service (ROSENET)

## Influenced Area(s)
A part of Nishi-azabu 4-chome, Minato-ku

## Detail
Due to a noise trouble, our Internet access service was unavailable or unstable during the time period above.

If you still cannot connect to the Internet, please restart the cable modem, routers and PCs.
Please refer to the following link for more detail:
[for PCs] [for mobile devices]

Mail Service Trouble (Jun.30)

## Trouble Time
Jun. 30, 2011 12:30 - 12:54

## Influenced Services
ROSENET Mail Service

## Detail
ROSENET E-mail server was in trouble during the time period above.
Receiving E-mails and Web-mail were unable or delayed.

Internet access trouble(May4)

## Occurrence Time
May 4, 2011 02:02

## Restoration Time
May 4, 2011 05:37

## Influenced Service(s)
Internet access service (ROSENET)

## Influenced Area(s)
A part of Azabu-juban 3-chome, Minato-ku
A part of Moto-azabu 1-chome, Minato-ku
Minami-azabu 1-chome, Minato-ku
Minami-azabu 2-chome, Minato-ku

## Detail
Due to a noise trouble, our Internet access service was unavailable or unstable during the time period above.

If you still cannot connect to the Internet, please restart the cable modem, routers and PCs.
Please refer to the following link for more detail:
[for PCs] [for mobile devices]

Internet access trouble(Apr.27)

## Occurrence Time
Apr. 27, 2011 14:56

## Restoration Time
Apr. 27, 2011 19:30

## Influenced Service(s)
Internet access service (ROSENET)

## Influenced Area(s)
A part of Minami-aoyama 1-chome, Minato-ku
Roppongi 7-chome, Minato-ku
Nishiazabu 1-chome, Minato-ku

## Detail
Due to a noise trouble, our Internet access service was unavailable or unstable during the time period above.

If you still cannot connect to the Internet, please restart the cable modem, routers and PCs.
Please refer to the following link for more detail:
[for PCs] [for mobile devices]

## Occurrence Time
Apr. 27, 2011 14:56

## Restoration Time
Apr. 27, 2011 19:30

## Influenced Service(s)
Internet access service (ROSENET)

## Influenced Area(s)
A part of Minami-aoyama 1-chome, Minato-ku
Roppongi 7-chome, Minato-ku
Nishiazabu 1-chome, Minato-ku

## Detail
Due to a noise trouble, our Internet access service was unavailable or unstable during the time period above.

If you still cannot connect to the Internet, please restart the cable modem, routers and PCs.
Please refer to the following link for more detail:
[for PCs] [for mobile devices]

rosephone(050-number IP phone) service trouble(Apr.6)

## Occurrence Time
Apr. 6 22:07

## Restoration Time
Apr. 7 00:19

## Influenced Service(s)
rosephone(050-number IP phone) service

## Influenced Area(s)
All areas

## Detail
A trouble occurred on Network system.

## Occurrence Time
Apr. 6 22:07

## Restoration Time
Apr. 7 00:19

## Influenced Service(s)
rosephone(050-number IP phone) service

## Influenced Area(s)
All areas

## Detail
A trouble occurred on Network system.

Internet access trouble(Mar.19)

## Occurrence Time
Mar. 19, 2011 07:26

## Restoration Time
Mar. 19, 2011 11:30

## Influenced Service(s)
Internet access service (ROSENET)

## Influenced Area(s)
Mita 1-chome, Minato-ku
A part of Mita 2-chome, Minato-ku
A part of Azabujuban 4-chome, Minato-ku

## Detail
Due to a noise trouble, our Internet access service was unavailable or unstable during the time period above.

If you still cannot connect to the Internet, please restart the cable modem, routers and PCs.
Please refer to the following link for more detail:
[for PCs] [for mobile devices]

[Unaffected]rosephone(050-number IP phone) service trouble(Jan.1)

## Occurrence Time
Jan. 1, 2011 00:04

## Restoration Time
On going

## Influenced Service(s)
rosephone(050-number IP phone) service

## Influenced Area(s)
All areas

## Detail
A trouble occurred on rosephone system but it didn't affect the service.
If you cannot use rosephone as a subscriber, please contact us.

Internet access trouble(Dec.3)

## Occurrence Time
Dec. 3, 2010 08:36

## Restoration Time
Dec. 3, 2010 10:51

## Influenced Service(s)
Internet access service (ROSENET)

## Influenced Area(s)
Roppongi 5-chome, Minato-ku
Azabujuban 1-chome, Minato-ku
Azabujuban 2-chome, Minato-ku
Azabujuban 3-chome, Minato-ku
Azabujuban 4-chome, Minato-ku

## Detail
Due to a noise trouble, our Internet access service was unavailable or unstable during the time period above.

If you still cannot connect to the Internet, please restart the cable modem, routers and PCs.
Please refer to the following link for more detail:
[for PCs] [for mobile devices]

Server trouble(Dec.1)

## Occurrence Time
Dec. 1, 2010 08:59

## Restoration Time
Dec. 1, 2010 12:22

## Influenced Service(s)
Self-page ( https://selfpage.rosenet.jp/e/ )

## Influenced Area(s)
All areas

## Detail
Due to our server trouble, Self-page was unavailable during the time period above.

Mail Service Trouble (Nov.25)

## Trouble Time
Nov. 25, 2010 00:13 - 10:00

## Influenced Services
ROSENET Mail Service

## Detail
ROSENET E-mail server was in trouble during the time period above.
Sending and receiving E-mails were unable or delayed.

Internet service trouble (Nov,11)

## Trouble Time
Nov. 11, 2010 01:30 - 02:20 (about)

## Influenced Services
All of ROSENET's Services

## Influenced Areas
Honmura-area (A part of Minato-ku)

## Detail
Due to a noise trouble, our Internet access service was unavailable or unstable during the time period above.

If you still cannot connect to the Internet, please restart the cable modem, routers and PCs.
Please refer to the following link for more detail:
[for PCs] [for mobile devices]

Internet service trouble (Oct,21)

## Trouble Time
Oct. 21, 2010 14:08 - 14:28

## Influenced Services
All of ROSENET's Services

## Influenced Areas
Akasaka/Roppongi-area (A part of Minato-ku)

## Detail
Due to a noise trouble, our Internet access service was unavailable or unstable.

If you still cannot connect to the Internet, please restart the cable modem, routers and PCs.
Please refer to the following link for more detail:
[for PCs] [for mobile devices]

## Trouble Time
Oct. 21, 2010 14:08 - 14:28

## Influenced Services
All of ROSENET's Services

## Influenced Areas
Akasaka/Roppongi-area (A part of Minato-ku)

## Detail
Due to a noise trouble, our Internet access service was unavailable or unstable.

If you still cannot connect to the Internet, please restart the cable modem, routers and PCs.
Please refer to the following link for more detail:
[for PCs] [for mobile devices]

Internet service trouble (Oct,14)

## Trouble Time
Oct. 14, 2010 14:00 - 16:00

## Influenced Services
All of ROSENET's Services

## Influenced Areas
Gyoran2-area (A part of Minato-ku)

## Detail
Due to a noise trouble, our Internet access service was unavailable or unstable.

If you still cannot connect to the Internet, please restart the cable modem, routers and PCs.
Please refer to the following link for more detail:
[for PCs] [for mobile devices]

Internet service trouble (Sep,25)

## Trouble Time
2010 Sep,25 09:35 -13:50

## Influenced Services
All of ROSENET's Services

## Influenced Areas
NakanoHashi-area (A part of Minato-ku)

## Detail
Due to trouble of a coaxial cable transmission system, Internet access was unstable.

Mail system trouble(Sep.16)

## Occurrence Time
Sep. 16, 2010 12:00 - 17:00

## Influenced Service(s)
Mail service

## Detail
sending and receiving E-mails were unstable during the time period above.

Mail Service Trouble (Jul, 30)

## Trouble Time
Jul. 30, 2010 Fri. 21:00 -  22:31

## Influenced Services
ROSENET Mail Service

## Detail
ROSENET E-mail server was in trouble.
Sending and receiving E-mails were unstable.

Mail service trouble(Apr,5)

## Trouble Time
Apr. 5, 2009 Mon. 11:15 -  16:19

## Influenced Services
ROSENET Mail Service

## Detail
ROSENET E-mail server was in trouble.
Sending and receiving E-mails were unstable.

Mail service trouble(Dec,20)

## Trouble Time
Dec. 20, 2009 Sun. 04:40 -  11:59

## Influenced Services
ROSENET Mail Service

## Detail
ROSENET E-mail server was in trouble.
Sending and receiving E-mails were unstable.

Mail service trouble (Oct,26-27)

## Trouble Time
Oct. 26, 2009 Mon. 22:00 - Oct. 27, 09:05

## Influenced Services
ROSENET Mail Service

## Detail
ROSENET E-mail server was in trouble.
Sending and receiving E-mails were unstable.

E-mail service trouble (Oct,15)

## Trouble Time
Oct. 15, 2009 Thu. 12:00 -13:54

## Influenced Services
ROSENET E-mail Service

## Detail
ROSENET E-mail server was in trouble.
Sending and receiving E-mails were unstable.

POP3 connection trouble(Apr,20-24)

## Trouble Time
2009 Apr,20 05:00 - Apr,24 14:00

## Influenced Services
E-mail Service

## Detail
ROSENET E-mail server was in trouble.
E-mail receiving was not usable.

FTP connection trouble(Apr,20-22)

## Trouble Time
2009 Apr,20 05:00 - Apr,22 15:30

## Influenced Services
Homepage service

## Detail
Since the server maintenance at Apr 20th AM, it may be unavailable to connect to the ftp(web) server of ROSENET.
It depended on FTP software (or the software settings.)

Internet service trouble (Apr,10)

## Trouble Time
2009 Apr,10 09:15 - 10:55

## Influenced Services
All of ROSENET's Services

## Influenced Areas
Minato-ku Shirokanedai 4-chome

## Detail
please see the trouble infomation of Cable Television Tokyo.

## Note
If you still cannot connect to the Internet, please restart the cable modem, routers and PCs.
Please refer to the following link for more detail:
[for PCs] [for mobile devices]

Internet service trouble (Mar,4)

## Trouble Time
2009 Mar,4 09:48 - 09:56

## Influenced Services
All of ROSENET's Services

## Influenced Areas
Naka-Ochiai 1, 2, 3 -chome Areas (A part of Shinjuku-ku)
Shimo-Ochiai 1, 2, 3, 4 -chome Areas (A part of Shinjuku-ku)
Kami-Ochiai 1, 2 -chome Areas (A part of Shinjuku-ku)

## Detail
please see the trouble infomation of Shinjuku Cable.

## Note
If you still cannot connect to the Internet, please restart the cable modem, routers and PCs.
Please refer to the following link for more detail:
[for PCs] [for mobile devices]

Internet service trouble (Dec,7)

## Trouble Time
2008 Dec,7 22:00 - 22:45

## Influenced Services
All of ROSENET's Services

## Influenced Areas
All-area

## Detail
A trouble of a coaxial cable transmission system.

## Note
If you still cannot connect to the Internet, please restart the cable modem, routers and PCs.
Please refer to the following link for more detail:
[for PCs] [for mobile devices]

Internet service trouble (Nov,21)

## Trouble Time
2008 Nov,21 10:05 - 17:30

## Influenced Services
All of ROSENET's Services

## Influenced Areas
Sendaizaka-area (A part of Minato-ku)

## Detail
A noise trouble of a coaxial cable transmission system.

## Note
If you still cannot connect to the Internet, please restart the cable modem, routers and PCs.
Please refer to the following link for more detail:
[for PCs] [for mobile devices]

Internet service trouble due to maintenance work of a building (Nov,11)

## Time
2008 Nov,11 00:19 - 01:45

## Influenced Services
All of ROSENET's Services

## Influenced Areas
A building at Minamiazabu 4-chome

## Detail
Due to maintenance work of the building. (that wasn't ROSENET's matter)

## Note
If you cannot connect to the Internet after the maintenance is done, please restart the cable modem, routers and PCs.
Please refer to the following link for more detail:
[for PCs] [for mobile devices]

Internet service trouble (Nov,7)

## Trouble Time
2008 Nov,7 14:29 - 18:38

## Influenced Services
All of ROSENET's Services

## Influenced Areas
Akasaka-Roppongi  Areas (A part of Minato-ku)

## Detail
A noise trouble of a coaxial cable transmission system.

## Note
If you still cannot connect to the Internet, please restart the cable modem, routers and PCs.
Please refer to the following link for more detail:
[for PCs] [for mobile devices]

Internet service trouble (Oct,28)

## Trouble Time
2008 Oct,28 13:29 - 14:30

## Influenced Services
All of ROSENET's Services

## Influenced Areas
Akabane-Area (A part of Minato-ku)

## Detail
A noise trouble of a coaxial cable transmission system.

## Note
If you still cannot connect to the Internet, please restart the cable modem, routers and PCs.
Please refer to the following link for more detail:
[for PCs] [for mobile devices]

Internet service trouble (Jun,16)

## Trouble Time
2008 Jun,16 11:03 - 11:05

## Influenced Services
All of ROSENET's Services

## Influenced Areas
YamabukiAkagi (A part of Shinjuku-ku)

## Detail
A noise trouble of a coaxial cable transmission system.

## Note
If you still cannot connect to the Internet, please restart the cable modem, routers and PCs.
Please refer to the following link for more detail:
[for PCs] [for mobile devices]

Mail service trouble (Jun,8)

## Trouble Time
2008 Jun,8 11:32 - 14:25

## Influenced Services
ROSENET Mail Service

## Influenced Areas
All Areas

## Detail
ROSENET E-mail server was in trouble.
E-mail sending, receiving and the Web-mail service were not usable.

If you can't use the Internet after the maintenance:

If you cannot connect to the Internet after the maintenance is done, please restart the cable modem.

[How to restart the cable modem]

You can do it just by unplugging and plugging back it in.
It takes from about 1 minute to 5minutes that the cable modem connects to the Internet after restart.

When having successfully connected to the Internet, the cable modem indicates that with following way.

DPC3000(CISCO):
ONLINE light is steady on.

FCM-230P,220P(Fujikura):
RF light is steady on.

* More detail information of cable modems is here (for PCs.)

* If the cable modem does not connect to the Internet, please check loose connection between the cable modem and the coaxial cable, just in case. and then please contact us.

If you still cannot connect to the Internet though the cable modem has successfully connected to, please restart your network devices(e.g. router, HUB, and PCs.)

If the problem is not solved, please contact us.

----------------------------------
[ROSENET Support]
TEL: 0077-78-3222 (toll free)
9:00AM to 9:00PM  (Including Sat, Sun and holiday)